Frequently Asked Questions

Want to Learn More

If you have other burning questions we weren’t able to address here, feel free to email.

info@thesocialtap.com.au

About US ~

 No app needed! Just tap your card or stand on any compatible smartphone, and your info, links, or review page instantly pop up. Simple, fast, and hassle-free.

Yes! Our cards and stands work on all modern smartphones (iPhone & Android) with NFC. For older phones that don’t support NFC, we also print a QR code as backup.

Absolutely. You can change your details, links, or review page anytime without buying a new card. Updates are quick and easy.

You choose what to share — contact details, website, socials, payment links, booking pages, Google reviews, or even just a phone number. Your card, your control.

Yes! One digital card replaces thousands of paper business cards. Better for the planet  and better for your wallet.

Yes! We offer bulk orders with full branding so your entire team can have professional cards. Perfect for businesses, events, and sales teams.

No worries — your info is stored online, not on the physical card itself. Just order a replacement card, and we’ll re-link it for you.

Yes. Many parents and families use our emergency cards. One tap lets someone quickly contact you if your child or elderly parent needs help.

Orders are usually processed within 1–2 business days. Delivery times depend on your location in Australia, but most orders arrive within a week.

100%! Add your logo, colours, or personal style. We’ll make sure your card looks sleek, professional, and on-brand.

Yes. You decide what info you want to share. Your personal details are safe, and nothing private is shared unless you choose to.

Products ~

Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they’re recycled into new pots for our products.

Gift Cards~

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.

Ground $4.00 – 2 – 8 Business Days

Air $8.00 – 2 – 3 Business Days

Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
We’ll send another amazing Lush gift card design to you.

Smart NFC Cards That Connect in One Tap

Make Every Connection Faster, Smarter & Easier

Upgrade the way you share your details, socials, reviews, or emergency contacts with custom NFC cards and stands. No apps, no paper waste, no hassle — just tap and connect instantly.
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